Shopping Cart

Orders & Shipping

How long does it take for me to receive my order?
Depending on the shipping service you selected at checkout you will need to read the following below.

Standard UK Delivery: Our standard day delivery service is up to 5 days delivery time, once your order has
been placed you will receive a confirmation email. Delivery is fully trackable – we will email you a link to
your tracking information when your order is being processed. Please allow up to five working days from
your order processing email being received before contacting us.

Next Day Delivery: Orders received before 2pm will be shipped the same working day, any time after this
the order will be shipped the following. Once your order has been placed you will receive a confirmation
email. Delivery is fully trackable – we will email you a link to your tracking information when your order is
being processed. Please allow up to one working day from your order processing email being received
before contacting us.

How do I track the status of my order?
We will email you a link to your tracking information when your order is being processed.

How do I change my shipping address?
Please contact our customer service team at admin@wdsgroup.co.uk within the hour of placing your
order so we can alter the shipping address to avoid shipment errors.

What will happen if I am not in when my order is being delivered?
If you are not in when delivery is due, the delivery driver will attempt to leave it with a neighbour or in a
safe secure place. If this is not possible, a card should be left with details of how to rearrange your
delivery. Your parcel will remain at the collection office for approximately 14 working days, if this is not
collected in this time it will be returned to WDS Group and your order will then be refunded less the initial
delivery cost.

Returns and Exchanges

I received the wrong item?
In the event that the item received is incorrect you must contact you must contact WDS Group on
admin@wdsgroup.co.uk within 7 days with photographic evidence of what was received. Once this issue
has been investigated by the customer service team, they will make contact with the course of action that
needs to be taken, whether a return is required or whether a refund / replacement will be issued.

My order arrived damaged?
If upon receiving the order it has been delivered damaged, you must contact WDS Group on
admin@wdsgroup.co.uk within 7 days of receipt with full photographic evidence of the damage showing
all parts. The photographs must contain pictures of all damage for the seller to be able to progress with
any refunds/returns applicable. Once your case has been investigated by the customer service team, they
will make contact with the course of action that needs to be taken, whether a return is required or
whether a refund is needed.”

Returns Policy?
You may cancel an order for any reason, however once an order has been shipped it may not be possible
to process a cancellation request. If the buyer wishes to cancel their order we recommend this is actioned
within 1 hour of placing your order.

In the unfortunate event the buyer believes their order is not satisfactory or up to standard they may
request a return via contacting admin@wdsgroup.co.uk, this will be reviewed by our customer service
teams and once authorised they will be provided with a Pre-Paid postage label. Only when the item has
been received back at the WDS Group office a refund will be issued, less any related costs.

©  WDS Group 2020

WDS Group Limited, Unit 38, Peel Industrial Estate, Chamberhall Street, Bury, England, BL9 0LU.Registered in England no. 07048195

Customer Services +44(0)161 763 6020 or email:

admin@wdsgroup.store